![]() ![]() What are we doing to prevent the next big Quality Disruption? Significant ramp up in volume ahead – Opportunity or Risk? © Smallpeice Enterprises Zero Defects ContextĬustomers’ quality expectations are increasingĬustomer disruption is always unacceptable It is always cheaper to do it ‘right first time’Ĭan we Deliver? 60% of our delivery issues result from Quality issues somewhere in the supply chain. What is it Costing us? Benchmarking studies estimate true Cost of Quality at 20%–25% of sales. but Are our Customers satisfied with our Quality & Reliability? Are we Efficient? 40 – 60% of people’s time spend ‘putting things right’ Rework & Remaking uses up capacity © Smallpeice Enterprises We do amazing things…. What would your normal working day be like if there were 2 Zero Defects? Drive for Zero Defects Dr Ian Riggs Quality Executive, Civil Aerospace
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